Dear Customer:
Hello! Thank you for your long-term support and care for us. It is with your strong support that our business has developed rapidly. However, we deeply feel that there are still many gaps between our services and your requirements, and there are many areas that make you dissatisfied. In order to promote our work and better serve you, we have produced a "Customer Satisfaction Survey Form". Please help fill it out and tell us your valuable opinions or suggestions for our company so that we can improve it in a timely manner. We would be very grateful. Thanks! If you have questions, please call
Your forever friend: Security Company of XX Property Services Co., Ltd.
We sincerely invite you to fill in this form and fax, return or mail it to ; you can also log on to our website and click on Company News or Security Outsourcing company-"Customer Satisfaction Survey Form" download form and fill it out.
Company name Contact name Contact information
1. Which of the following industries does your company belong to? (Please tick “√ ” in the “ □ ” that you think is appropriate; the same below)
A. Enterprise/factory □ B. Government institution □ C. Property company □ D. Others (please specify) .
2. What is your overall evaluation of [XX security guard]’s service satisfaction?
A. Satisfied □ B. Quite satisfied □ C. Average □ D. Not very satisfied □ E. Unsatisfied □
3. How do you evaluate the “service quality” of [XX security guard]?
A. Satisfied □ B. Quite satisfied □ C. Average □ D. Not very satisfied □ E. Unsatisfied □
4. The on-site person in charge of your service is . What is your overall evaluation?
A.Excellent □ B.Good □ C.Medium □ D.Poor □
5. Are you satisfied with the service attitude, etiquette and courtesy of the security personnel who serve you?
A. Satisfied □ B. Quite satisfied □ C. Average □ D. Not very satisfied □ E. Unsatisfied □
6. Are the security personnel serving you neatly dressed and well-groomed during work?
A. Yes □ B. No □
7. Are the security personnel serving you off duty, vacant, or sleeping on duty during working hours?
A. Rarely □ B. Occasionally □ C. Often □
8. How do you evaluate the “credibility” of [security guard]?
A. Good □ B. Better □ C. Average □ D. Poor □
9. How do you evaluate "on-site management"?
A. Satisfied □ B. Quite satisfied □ C. Average □ D. Not very satisfied □ E. Unsatisfied □
10. How do you evaluate the “team quality” of [security guard]?
A. High □ B. Higher □ C. Average □ D. Lower □
11. How do you evaluate [XX security guard]’s “problem correction”?
A. Satisfied □ B. Quite satisfied □ C. Average □ D. Not very satisfied □ E. Unsatisfied □
12. What do you think are the advantages of [XX security guard]?
A. Management □ B. Corporate culture □ C. Excellent team □ D. Service quality □ E. Price □ F. Safety □
G. Others (please specify) .
13. What areas do you think the person in charge needs to improve in the future?
A. Communication □ B. Language expression □ C. Attitude □ D. Problem solving □ E. Maintenance □ F. Responsibility □
G. Cooperation □ H. Business skills □ I. Others (please specify) .
14. What do you think are the shortcomings of [XX security guard]?
A. Management □ B. Corporate culture □ C. Inefficient team □ D. Service quality □ E. Price □ F. Safety □
G. Others (please specify) .
15. Do you know our customer service phone number:
A. Know □ B. Don’t know □
If you have any other comments or suggestions about [security guard], please write them below. Thank you again for your participation and support, thank you!
Comments or suggestions:
Interviewee: Position:
Fill in time: Year Month Day
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