What to do if the salted fish overturns, be your own ace referee - fake "Huawei 40W fast charging head" rights protection

Author: Nusica

foreword

Xianyu is a second-hand trading platform under Taobao. However, due to the low threshold, sellers do not need to pay a deposit, and a single ID card can open multiple accounts (that is to say, you cannot fully trust Zhima Credit) and other reasons, resulting in a mixed bag.

I have traded in salted fish many times before, both buyers and sellers. I am posting this article One reason is because this time I met an extremely shameless profiteer: I am still mentally prepared for the bottom line of the salted fish trade seller, but this time it is really me The most disgusting kind of profiteer I have ever encountered, who opened his eyes and told nonsense, and started selling you things to deceive you. Second, The overturned product this time is a 40W super fast charger suitable for Huawei MATE 20 PRO and Honor MAGIC2. The counterfeit product is quite rampant on the Xianyu platform, and Taobao does not pay attention to it after many feedbacks. , Huawei does not pay attention to it, and it will continue to flood in a short period of time. It will publish an original article to spread the word, so as to prevent more consumers from being deceived.

This article will also intersperse some anti-fraud guidelines and precautions, which will be marked with subtitles below,

At present, I am still in the process of rights protection, and I have gone to the relatively small salted fish court, but I guess I have already won, so I will code out the article first. Yes, that's how it swells.

1. Purchase experience

Earlier in January, I bought a Huawei MATE20PRO mobile phone

Originally, I was still holding back the evaluation of mobile phones. I wanted to buy all the accessories I needed to buy before testing. I happened to visit Xianyu and found that Huawei’s latest 40W super fast charging charger only sells for 40 to 100 yuan in Xianyu. 50 a set, which is much cheaper than the official website Jingdong Taobao and other channels.

Huawei (HUAWEI) original Huawei charger SuperCharge fast charging version 40W is suitable for Huawei Mate20 Pro/Mate20 RS series, etc. Compatible with more than 159 yuan

The original price of Jingdong is 159 yuan, let’s take a look at the salted fish again, the price difference is touching:

Let me tell you here, the landlord is not a brain-dead greedy for cheap, I am prepared for the outrageous cheapness. Because I have a power tester in my hand, and this thing is not particularly expensive. If the car is overturned, the owner is confident and capable of being a profiteer, and the experience of overturning rights protection can be used as a good original theme. After careful consideration, I decided to take the lead and jump into the pit. Of course, to be honest, there is still a certain fluke mentality. If it is an OEM or something, it is a profit. So I started negotiating, and I found this profiteer, called "Miss Zhan's Shop No. 4":

*tips1: Use official software for text negotiations

Try to use official software to negotiate with the other party in words. If the other party calls you to explain some special circumstances, you must ask him to go back to Xianyu to express it again in words, and keep the evidence. The seller later called and said that other couriers were stopped, and asked me to make up 10 yuan for postage to send to SF Express. I didn't leave any written evidence. I guess the 10 yuan was wasted, but it doesn't matter.

In order to avoid unnecessary troubles in the future, I first scare a wave of sellers, claiming that I have professional testing equipment, and if it is a substandard product, I will tell you as soon as possible. As a result, the attitude of the profiteer was very good, and all kinds of guarantees, to be honest, gave me some confidence that I would not overturn the car. Of course, it turned out to be all nonsense afterwards:

*tips2: Beware of reselling sellers pretending to be idle for personal use

Let me be careful here, in fact, I don't need to buy an extra set, but I bought two sets. Facts have proved that the extra set I bought in the end became the key evidence for my rights protection, blocked the way for profiteers to pretend to be idle items for their own use, and the following table:

Two, true and false comparison

After the arrival of the goods, open the box first, and the judges will have a look at the current counterfeiting technology under the condition that they are known to be fakes.

Fake products still have decent boxes, but I heard that real products have anti-counterfeiting? The real one I bought has not yet arrived, only the original machine can't be compared. Of course, many profiteers do not sell boxes directly, saying that they are manufactured by factories, or that they have lost their own idle boxes, etc. Don’t believe it.

Without further ado, test directly, just look at the picture:

The first is the appearance. The biggest difference is the font. The real font is faint and relatively low-key. At first glance, the one on the right is more real, and the printing is clear and honest.

True and false appearance frontal comparison

Looking at the reverse side, the font of "HUWAWEI" is slightly different. The three letters "H", "U" and "W" are more obvious, and the spacing between the gaps is different.

Contrast between true and false appearance

Let’s measure the charging power again. In the real charging head’s off-screen state, it quickly rushes to 10V voltage in 30 seconds, and the power is more than 30 W. The fake head can never pass the voltage of 5V and the power of 18W. The charging speed is twice as slow, and I didn't dare to test it for fear of damaging the battery with garbage chargers.

It is important to mention here that The awesomeness of this fake product is that it shows super fast charging even when plugged into the phone. It can't be seen without professional equipment, and it will feel slow to charge after long-term use.

True and false power comparison

After weighing it with my hands, I feel that the weight is not right. I measured it with a baking scale. One is 85g and the other is 61g. It seems that many parts are missing.

True and false quality comparison

3. Rights protection experience

Do you still remember that the seller said that it will be refunded with free shipping? I won’t put the nonsense here, because I haven’t replied a word since the arrival of the goods.

Xianyu currently has two refund modes: one is refund only, and the other is return refund.

I directly applied for a return and refund, but the seller did not agree, reason: the product is fine. I also applied for a refund only, but the seller disagreed, reason: only return the product for a refund. Hehe, to put it bluntly, you are just being lazy.

Then I thought why should I return it to him? Because what I bought was fake. If I return the product for a refund, I will continue to pay the postage and argue with the seller. There is not much money, the key is to let the seller sell fakes without any cost. I have nothing to lose, and he can continue to deceive others. It's disgusting. Next, I started to complain about salted fish.

I first reported the seller in the cheating report in the security center, and got feedback in two days: the cheating information you fed back has been recorded, and I suggest you negotiate with the seller to resolve it, and I will not post the pictures. Anyway, the meaning of salted fish is um, we know, let's go. Spicy chicken and salted fish.

"Refund only" is currently impossible to succeed as long as the seller does not agree. Xianyu does not have a mandatory refund-only regulation. That is to say, whether it is a fake or a defective product sold to you by a profiteer, you can only go. Return and refund, consulting customer service customer service will also let you continue to negotiate with the seller for return and refund. Salted fish court? Xiao Er intervened? Sorry, you have to return the product for a refund and the seller refuses to go through the arbitration process. Isn’t it funny? It’s a breeding ground for counterfeiters. Spicy chicken and salted fish.

I decided to go to the customer service of Hard Gang Xianyu. The appeal was to ask for a refund only and enter the arbitration process. As a result, the customer service suggested that I call the police as soon as I came up. You asked me to call the police for an item of more than 80 yuan. You are really talented. Then let you report it on the product page, but the product page has long been deleted by the old fritter seller, which is useless.

The little customer service said to transfer me to a professional customer service to help me deal with it. Let you experience this professional customer service. I have seen the most caring customer service in my life. The attitude is very good. I apologize all the time, but I won’t solve the problem for you. Hahaha I'm really angry and want to laugh. In the chat history, I cut off a large part of what I said, and let everyone focus on the reply from the salted fish expert customer service, which is basically the same as a robot. The summary is, I’m sorry, you calm down, Xianyu firmly does not allow fakes (we don’t care anyway, just shout slogans, who will not), I will give you feedback (where the feedback is, and when the feedback result will be notified):

In fact, I really couldn’t get angry. Roujinjin’s customer service, under my “torture and torture”, still used clichés for more than ten minutes, and finally said that the feedback result would be informed by text message or email within three days. Of course, I didn't hold out much hope. It has been two and a half days since the post. Besides, what can the one-way communication of email and text messages explain? I'll make a phone call in a while.

4. Be your own ace referee

*tips3: Don’t get angry, judge calmly

Don't be impatient or angry at this time, calmly sort out the evidence and go through the return process.

Since Xianyu's customer service doesn't fight, the goods still have to be returned. After the seller refused to return the product, I applied for customer service to intervene. I was unlucky and was assigned to the small salted fish court. I submit all the above evidence to the small court. And patiently collect further evidence, ready to crush the enemy with IQ:

I took a look at the box and found that the production numbers and SN codes on the two sets of fake charger boxes are the same. The profiteers are really stupid. At that time, I kept my mind and bought more sets, which made the first contribution.

Afterwards, the seller provided evidence, and as expected, he wanted to pretend that the charger was an idle item bought on Taobao for his own use, and suddenly remembered the classic lines of Ace Attorney! (The climax of this article)

Sinki Tswayi for the first time... took the wrong book.

really handsome

The evidence you gave me has always been the strongest trump card. ——Chengbutang Longyi (There is a BGM here, please make up your own brain: thump thump thump thump thump thump thump thump thump thump thump thump thump thump thump thump thump thump thump~~~, I feel so handsome hahahaha)

Let me give you 10 seconds to observe the flaws of profiteers:

10~9~8~7~6~

5~4~3~2~1~0 Announce the answer:

The small flaw is that I bought two sets, and the evidence shows that there is only one set, and the extra set is another meritorious service.

The big flaw is the Alipay transaction number: January 26, 2019, which is yesterday. The stupid profiteer actually went to buy a charger in order to deceive me, and it was full of flaws. I object!

broken thoughts

Just when this original quick code was finished, the results of the small salted fish court came out. Even with such solid evidence, one person voted for the seller.

Here are a few more words about the environment of the small salted fish court: the random assignment of personnel by the small salted fish court seems fair, but in fact, most of the profiteers who are not eligible for Taobao stores are currently gathered by the salted fish court, so they are randomly assigned to your judges. Some became sellers. If the evidence is not very conclusive, it is easy to bias the sellers to vote in the case of mutual bickering. Moreover, the small salted fish court does not have any legal effect, and it is a farce in itself. I hope that Xianyu will change to a suitable method as soon as possible, even if it is a payment guarantee, we are willing.

*tips4: Check personal records more before trading salted fish

If it is for your own use of idle items, before the transaction, whether you are a seller or a buyer, you must carefully check whether this person is a second-hand dealer or a real individual user. It mainly depends on whether there is a regularity in the commodities he trades, focusing on a certain subcategory, such as only selling earphone chargers. At the same time, see if the transaction is frequent in a short period of time. Try to avoid trading with such users.

*tips5: Don’t be greedy for petty gains

When the price difference between the brand new product and the online price is too large, please distinguish more. If it doesn't work, you should buy from the big electric commodity platform to avoid being deceived. (This time I took the initiative to covet small gains, please don't learn from me).

Finally, a picture of the victory of the small court is attached at the end. It's not that the buyer must win, and it's not that I must win, but:

Integrity wins!

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