Tour guide internship report ppt sample

Cognitive Internship Report

1. Purpose of Internship

In order to improve practical skills, enrich practical work and social experience, master operational skills, use the knowledge I have learned in practical work, and lay the foundation for a good job in the future, during the winter vacation of 20xx, I worked in Guangzhou Changzhou Travel Agency. Co., Ltd. conducted an internship of more than 20 days.

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Guangzhou Changzhou Travel Agency Co., Ltd. provides tourists with one-stop high-quality services of "food, accommodation, transportation, travel, shopping and entertainment" with first-class service quality, flexible operation mode and reasonable charging standards, and can also provide customers with conference and travel business. In order to protect the interests of consumers and ensure the quality of tourism, we have handed over the quality guarantee deposit in full, and have a team of well-trained, experienced and high-quality tour guides and management personnel. The main business scope is:

1. Conventional tour department: operate group tours all over the country, undertake conference reception and other projects. 2. Special travel department: operating spring and autumn travel for primary and middle school students, holding various summer (winter) camp activities and study tours every year. 3. Self-driving tour department: according to the characteristics of domestic attractions, regular self-driving leisure tours and other projects are launched. 4. Scenic spot (district) management: Cooperate with scenic spots (districts) around the world, and participate in the management and publicity of scenic spots (districts).

The department where I practiced is the marketing department, and the main job is an office assistant. The company's requirements mainly include proficient operation of office automation software such as Word, Excel, and Powerpoint, and mastering the skills of sending and receiving Internet emails; The arrangement is well-organized; the language is concise, and the confidentiality responsibility is strong.

2. Internship content

Internship in the marketing department of Guangzhou Changzhou Travel Agency Co., Ltd., I am mainly responsible for the daily work of the office, reception, processing of documents, printing, copying and faxing, writing and drafting of documents, etc.

In these 20 days, my main job content is to assist the office staff to do their daily work. In this process, I used the methods of watching, asking, and learning to get a preliminary understanding of the specific work of the company's office assistants and expand the professional knowledge I have learned. When I first started to work and study in the office, it should be said that the learning component was more important. I was always in a hurry to complete the work assigned by the leader, and many of them had to be "reworked" again to be truly completed. Sometimes I feel frustrated and have no confidence. How can I use so little of what I learned at school in practical work? Even the knowledge that can be used, I have completed my studies at school with excellent grades. But in actual work, I am often in a hurry, and even full of mistakes. Especially in the drafting of documents, I feel very difficult, I feel that I don't know anything, and I have no clue about what to write. The work intensity is very high, sometimes I will spend the whole morning and afternoon facing the computer and typing files that seem to be endless until my tired neck hurts. Sometimes the assistant job also has high requirements on my adaptability. For example, one day a client called to talk to the director of the office to talk about work. Since the director was not there at the time and I was the only one in the office, I had to receive him by myself and try to use the phone as much as possible. Zhonglai answered his questions about the company and work and some related messages. As an office assistant, the work is numerous and complicated. Sometimes I feel stressed and out of breath.

But fortunately, the colleagues and elders around me are very good. They genuinely care about me and help me. When I made mistakes, they not only did not laugh at my mistakes but also actively helped me, pointed out the mistakes in my work, and patiently taught me how to solve the problem. Sometimes they also taught me their work experience, all of them

What they taught me will benefit me all my life. As elders, they sincerely care about my emotions, take the initiative to help me share negative emotions, enlighten me, and teach me that "there are always difficult things in life that cannot be solved, and we must face them happily until they are resolved" and "every problem is solved There is a solution." Sometimes they love me like a child, but more often they treat me like a colleague, which makes me, a fledgling college student, deeply feel the equal and harmonious working atmosphere in my work team.

With the help and guidance of my colleagues, I regained my confidence, asked for advice humbly, and studied hard. Gradually, I felt that the work was not so strenuous, and the work was easy, and I gradually became relaxed and happy. Everyone praised me gradually. I felt more grounded and confident than ever before. The most important thing is that in the half-year practical study, I have learned a lot of knowledge, which will play a great guiding role in my work in the future.

Assistant work requires strong writing skills and logical thinking skills. In order to improve my writing ability, I started with the research of the already formed materials, carefully figured them out, revised them as I wrote them, and asked experienced colleagues and leaders around me to offer their opinions and suggestions, and then processed them further. After repeated scrutiny, the final draft was finalized. . For the problems existing in the work, I actively use my brains, find ways, offer suggestions to the leaders, and give full play to the role of assistants and staff. The company's superiors have a high degree of seriousness and authority over the subordinates' official documents, and any mistakes will affect the normal progress of the company's work. For the documents to be printed and distributed, I carefully check and proofread them every time, at least 3 times, and ask other colleagues to help check the checks, reducing the chance of errors and ensuring the accurate and timely issuance of documents.

During this period of internship, although I have not encountered the situation of facing visiting customers alone and receiving them. However, when I receive customers by phone, I try to be warm and thoughtful, in order to fully demonstrate the good image of my company and the fresh image of a 21st century college student. For the questions raised by customers, I try my best to answer them thoughtfully and politely, while highlighting the strength and capabilities of the company, without losing the truth and sincerity.

3. Internship summary or experience

During the more than 20-day internship at Guangzhou Changzhou Travel Agency Co., Ltd., I benefited a lot and understood a lot of truths. Knowing that the duty of an assistant is to assist the boss to do a good job, in the company, we must always be full of energy and meet various challenges with full energy and confidence. The work style of indecision and procrastination should be firmly opposed. Even routine mechanical clerical work should be done meticulously and conscientiously. We must try to create a good image every day, with a sincere smile on our face, and work attentively and meticulously. To put it simply, it is: the writing must be accurate, the affairs must be stable, the situation must be factual, and the ideas must be cautious. To do this, you must have a serious attitude, a meticulous style of work, and you must not be negligent or sloppy. For example, when handling official documents, it is necessary to ensure the quality of the documents. The wording must be accurate, the materials must be authentic, the copying must be serious, the proofreading must be careful, and every link must be free of errors. Otherwise, it will delay work and even cause irreparable losses.

I used to stay in school and study every day, and I didn't suffer much, so I inevitably felt that the work was very hard. I go to get off work from 8:00 am to 9:00 pm every day. Because it is a private company, there are only single holidays, and I often work overtime. Coupled with the cold weather in winter, it is often too cold to sleep in the middle of the night. Repeating monotonous and tedious work every day, it is easy to get bored after a long time. But the work is simple and cannot be sloppy. A small mistake may bring huge trouble or loss to the company, so it must be done seriously. I once thought about giving up, but I had to restrain myself, and I couldn't just stop coming to work if I didn't want to. In the position of assistant, there is not much technical labor, and most of them are trivial and repetitive tasks. Therefore, the setbacks encountered by assistants at work may mainly occur in: lack of cooperation with the boss; a certain job given by the boss feels difficult , incompetent; resentful of trivial and repetitive work; insufficient coordination with colleagues. "What is done on paper is always shallow, and I know that this matter must be practiced." When I first read this sentence, I didn't

There is no special feeling. However, after this short internship, I not only truly understood its meaning, but also deeply realized its connotation. For me, the society and the unit are the best universities. I find that the theoretical knowledge I have learned in textbooks is too limited and too shallow if it is not combined with the company's work practice.

When you encounter setbacks, you should conduct a calm analysis, find out the reasons for the setbacks from the aspects of objective, subjective, goals, environment, conditions, etc., and take effective remedial measures. Establish a dialectical view of setbacks, and always maintain a confident and optimistic attitude. We must realize that it is setbacks and lessons that make us mature, and it is failure itself that ultimately creates success. Learn to comfort yourself, tolerate setbacks, be open-minded, optimistic, and work hard. Good at turning stress into motivation, changing the state of depression in the heart, in order to relax physically and mentally, and regain success, so that the eyes can look to the future. With this belief, I insisted on successfully completing my internship tasks. Although the office assistant has nothing to do with the business management industry I am currently studying, but on the premise of consolidating the original professional knowledge, I have another joy of learning, which has deepened my understanding of the basic knowledge of this work and enriched it. My practical management knowledge.

Internship is an experience that every college student must have. It enables us to understand the society in practice, and allows us to learn a lot of knowledge that we can't learn in class. In the future, we will further move towards the society and lay a solid foundation. The internship is also the first lesson before I enter the society, teaching me how to deal with people and how to deal with various things. Although what I saw in just over 20 days was only one aspect of the work, and what I learned was only some preliminary methods, but these are very important to me. This internship told me that I am still a primary school student in the university hall of society, and there is still a long way to go. With a modest and prudent attitude, no matter how big or small you are, complete everything conscientiously and take every step well.