Service industry work plan ppt model

1. Intensify service efforts and endow office work with new connotations

Servicing functions are at the heart of office work. The service work mainly realizes four major changes: First, realize the transformation from passive service to active service. Office work is sudden, accidental, and passive. Therefore, when dealing with various tasks, it is necessary to formulate plans, take precautions, and increase the initiative of the work with the advancement and predictability of the work. The second is to realize the transformation from single service to comprehensive service, advanced service and active service. The service of the office must pay attention to the comprehensiveness and initiative of the service. It should not only provide a simple answer and answer, a single service that can be done and cannot be done for the leadership decision-making, but should move, advise, and make decisions before the leadership decision-making. Pay attention, care, and investigate during decision-making, and summarize and recommend after decision-making, so as to provide advanced and active services throughout the process. The third is to realize the transformation from general service to high-quality service and high-quality service. Adhere to service as a "vocation", respect and cooperate with superiors and fraternal units; be full of enthusiasm for comrades at the grassroots level, put down airs, and resolutely overcome the "difficult to enter, ugly face, ugly words, and difficult things" yamen style. The fourth is to realize the transformation from traditional services to innovative services. From the traditional service model of "seeing, listening, discussing, handling, and passing on" in the past to innovative service models such as concept service, information service, intellectual service, and environmental service.

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2. Intensify research efforts to provide theoretical and practical basis for company decision-making

(1) Organize investigation and research, and give full play to the role of staff assistants. The first is to closely follow the overall situation and grasp the research. Starting from the new situation and new problems that affect the overall situation of enterprise reform, development and stability, effectively strengthen the investigation and research work, comprehensively analyze the new situations and new problems encountered, think macroscopically, clarify the background of occurrence, grasp the development trend, Observe, think and plan solutions from the overall situation and strategy, and try to make the investigation and research form opinions, meet the requirements of the leaders, and adapt to the situation of the leapfrog development of public transportation. The second is to follow the leadership thinking and conduct research. Be good at mastering the leadership's thinking and key issues that need to be understood from the leadership's speech, work deployment, and views and formulations on the problem, carry out targeted investigation and research, and strive to resonate with the research thinking and leadership thinking at the same frequency to ensure "Conspiracy" is at the key point, and "participation" is at the point. The third is to highlight key research. Take the market as the red line, strengthen the research on the problems and weak links in the operation and production of the enterprise, and the separation of the main and the auxiliary, and other major reforms and restructurings that employees are generally concerned about and strongly reflect on the focus of the investigation, and find out the crux of the problem and the joint point of contradiction , put forward practical, essential, and new-thinking countermeasures and recommendations. The fourth is to focus on research and decision-making. In accordance with the requirements of scientific decision-making, strive to do a good job in the research of "two ends". Before the decision-making, it is necessary to carry out in-depth research, put forward comparative plans, and do a good job in the preliminary demonstration; after the decision-making, it is necessary to conduct follow-up investigations in a timely manner in response to new situations and new problems in the implementation process, and propose new countermeasures to make the decision-making more scientific and more effective.

(2) Strengthen information collection and submission, and provide reference for leadership decision-making. One is to improve and unblock channels for receiving information. Strengthen the construction of information network, further improve the information collection and reflection network centered on the office, horizontally to various departments, and vertically to grassroots offices, give full play to the role of offices at all levels and key information personnel, and ensure the smooth flow of the main information channels. At the same time, vigorously promote the online submission of information, and gradually form an electronic information submission network. The second is to take the initiative to dig information. Enhance the sensitivity of information work, actively communicate with relevant units on the key points that the superior needs to know urgently, the points that are frequently thought about, and the difficulties that individual concerns, as well as the company's ideas and deployments for implementing the superior's decision-making, as well as the opinions and recommendations of the grassroots on hot and difficult issues. Contact the department to understand the situation, grasp the dynamics, and report in time. The third is to mobilize all to write information. It is necessary to give full play to the overall role of the office, clarify the goals of information work, and the quantity and quality requirements for each staff member to write information, try to quantify the information work to the post, implement it to the head, and improve the quality of information work. The fourth is to strictly discipline and report information. Major emergencies, important social developments, emergency disasters and epidemics, and major safety accidents and other emergencies shall be reported step by step in a timely manner according to the prescribed procedures, and shall not be late, missed or concealed, and shall not be reported to external units without permission. release.

3. Intensify the supervision work to ensure that the effectiveness of the company's management system and the effectiveness of the company's decision-making are maximized

Strong supervision is an effective means to ensure the smooth flow of the company's government orders. One is to focus on the company's central work, closely follow the company's 2019 administrative work ideas, and focus on promoting the implementation of major decisions and important work arrangements of the board of directors and general manager's office meeting. Carry out regular supervision and inspection. The second is to adhere to the combination of open investigation and unannounced visits for the leadership's instructions and investigation materials, and further increase the investigation and handling of leadership instructions and assigned matters, so that approval must be investigated, investigation must be confirmed, and results must be reported. The third is to continuously increase the intensity of reminders, introduce special supervision methods, strengthen the timeliness of investigations, and achieve urgent matters. At the same time, it is necessary to improve methods and methods, constantly explore new ideas and methods for supervision work, pay attention to the actual effect of supervision, closely combine supervision work with the target management responsibility system, clarify the division of responsibilities, improve the supervision network, strictly standardize procedures, and continuously improve Supervise the quality to ensure that the company's various decision-making deployments are implemented. The fourth is to always pay attention to hot and difficult issues, put forward inspection recommendations in a timely manner, and assist leaders to solve problems at the grassroots level and in the bud.

4. Strengthen the control of office costs, so that the goal of "low-cost, high-efficiency operation" can be implemented

(1) Innovate office cost management methods. We must strictly abide by the principle of thrifty handling of affairs, further streamline meetings, activities and documents, advocate writing short articles, hold short meetings, and hold fewer meetings (do not hold meetings that can be held or not). Discussion, undecided. When you go to the grassroots for investigation, research and inspection work, you will not be escorted; if you really need to eat, try to arrange working meals or buffets. In strict accordance with the "Regulations on the Management of Company Entertainment Expenses", control the official entertainment expenses. It is necessary to reduce expenses, save office funds, and gradually promote and utilize office automation.

(2) Advocate economical office and lifestyle. To save electricity, try to use natural light for lighting, promote the use of high-efficiency and energy-saving lighting products, put an end to permanent lights, and develop the habit of turning off lights at will, and use air conditioners according to regulations. It is necessary to save fuel, strengthen the management of official vehicles, give priority to the selection of energy-saving and environment-friendly vehicles, and strictly control the use of vehicles with high fuel consumption; Fixed-point and targeted "on-demand maintenance", fixed-point fixed-point vehicle refueling, private use of public vehicles is strictly prohibited, loopholes in vehicle maintenance, fuel management and use are blocked, "factory affairs are open", and vehicle maintenance and fuel consumption costs are announced monthly to understand the masses supervision. To save water, strengthen the daily maintenance and management of water equipment, strictly prohibit "running, leaking, leaking, and dripping", and resolutely avoid the occurrence of "long running water"; promote the use of economical water valves and sanitary ware. To save office materials. Strictly configure office equipment, advocate repairing old materials and reusing waste, and save consumables such as paper and ink cartridges; all documents and materials reported and issued shall use double-sided paper; use disinfected tableware in the canteen, and do not advocate the use of disposable items .

5. Increase horizontal and vertical linkages to strive for a good external environment for the development of the public transport industry

It is necessary to establish extensive contact and communication with brothers in Wuhan and brothers in the same industry in cities, understand and learn from their advanced management experience and methods, as well as public transport related policies and regulations, and guide enterprises to operate and produce; strengthen cooperation with the municipal government and relevant departments The contact and communication of the competent department makes it understand public transport and obtain its understanding and support.

Sixth, increase the intensity of system construction and office team building, so that office work can be innovated in pragmatism

(1) Strengthen system construction and further standardize enterprise management. System construction and system innovation are a basic work for standardized management and scientific operation of enterprises. In order to continuously adapt to the needs of enterprise development, as time changes, it is necessary to make revisions and adjustments to the company's system compilation, and the rules and regulations after 20xx need to be included. In line with the principle of "revision and filling", in 20xx, the company's "Management "System Compilation" was further revised and improved.

(2) Strengthen learning and comprehensively improve the overall quality of office staff. Through learning, strive to improve the ability to be diligent in thinking about things, to be good at planning things, to be willing to do things, to be sincere in working together, to dare to break things, and to innovate independently.

(3) Actively adapt to the reform and development of the enterprise, and innovate the daily work of the office. Strengthen petition work and maintain enterprise stability. Strengthen the leadership responsibility system for letters and visits. Properly handle the issue of petitioning by the masses. Strengthen information research work and reflect the company's situation and public opinion with heart. Focusing closely on serving reforms, promoting development, and maintaining stability, earnestly study policies and regulations that involve the vital interests of the masses and problems that arise during the implementation of reform measures, and promote the improvement and matching of relevant policies and measures. Strengthen file management and improve work efficiency. Adhere to the goal management as the starting point, and strive to explore new ways of archives work under the new situation. Strengthen the implementation of archives target management, and continue to do a good job in timely filing and standardized management of key project archives. Strengthen the sense of responsibility, further do a good job in the processing of official documents, and insist on strict review of the official documents issued. Do a better job in family planning. It is necessary to consolidate the basic management, strengthen the dynamic management of employees of childbearing age, and ensure the completion of family planning goals. It is necessary to strengthen the organizational construction of the Family Planning Association and implement various service measures. Pay close attention to the management of double-leaved personnel and strictly control family planning. Actively promote the construction of informatization and office automation. Trial meeting minutes, briefings, notices, etc. are all transmitted and circulated through the network, and various documents are distributed online on a trial basis. It is necessary to speed up the theoretical innovation and technical innovation of official document writing, secretarial, confidentiality, archives, computer and network technology, and improve work efficiency. Strengthen the management of canteens, focusing on food hygiene and safety. According to the standard of "ensure the hygiene and quality of canteens, and eat healthy", strengthen supervision to make employees satisfied with meals.