Network company internship report ppt sample

1. Internship unit and post introduction

(1) Brief introduction of the internship unit

I started my internship in the foreign trade department of Vantone Network Company from February 18th. The purpose of this internship is to master the operation process of import and export trade proficiently, and the meaning and production of various trade documents in the current trade process, so as to lay a good foundation for future work. Wantong Network Company was founded in 2000. It is an individual and private enterprise with only a dozen employees so far. The company specializes in website construction, website promotion, and implements foreign trade on the Internet—mainly: the export of shoes and clothing. The countries involved in business are the United States, Canada, England, Italy, Argentina, Brazil and Iran. In line with the business philosophy of "entrepreneurship, cultivation of people, high-quality goods, integrity" and the purpose of "creating prestige with quality and global reputation", we sincerely cooperate with domestic and foreign customers and establish good trade on the basis of mutual benefit. relationship, to do international trade at competitive prices.

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(2) Brief introduction of the internship position

There are 6 colleagues in our company's foreign trade department. The specific responsibilities are as follows:

1. Arrange samples in time. Samples should be carefully reviewed before storage, and photos must be taken and stored in computer files.

2. Strictly grasp the "verification price list" and accurately report the sales price in US dollars. Under normal circumstances, the verification price list is provided by the Ministry of Planning. When the salesman asks the planning department for the price verification list, he should get the electronic format of Excel instead of the paper printout. After receiving the verification price list provided by the planning department, the salesperson should review it word by word and check whether there are any possible errors. In particular, we must be able to see obvious mistakes. If found, we should immediately notify the planning department and ask the planning department to correct the mistakes immediately. When the planning department fails to provide the verification price list in time, and the customer wants to provide a quotation immediately, the salesman should immediately start to collect the corresponding verification price list data and make an accurate verification price list by himself.

3. Proactively keep in touch with customers, prompting customers to place orders as soon as possible. After the sample is sent to the customer, you should check whether the customer has received the sample on the express webpage. After confirming that the customer has received the sample, you should immediately send a letter to the customer, very politely ask the customer for the evaluation of the sample, and ask if the customer has placed an order possible.

4. Achieve the communication mentality and goal of "analysis-feedback-communication", "suggestion" and "keeping promise": turn every inquiry from customers into an order. Even if no order is received in this communication, customers should think of you or your company the first time when they have similar product inquiries next time. Analysis—Feedback—Communication When receiving letters and inquiries from customers, the first thing to do is to read them carefully, and then analyze; mainly analyze what the customer’s intention is, what the customer needs and what information the customer wants to get.

5. Always firmly establish the corporate philosophy of "orders are orders". After the customer places an order, the salesman should sort out the Chinese order as soon as possible and send it to the relevant department immediately. After the customer places an order, the salesman should immediately put down other non-important things at hand, and devote himself to the analysis of the customer's order, focusing on the four elements of "article number-material-color matching-how to do" and the final confirmation sample during proofing. Check (communicate with the proofing room again if necessary), if there is any unclear statement from the customer, immediately send an email to confirm with the customer in writing. After the customer confirms, immediately print out the Chinese order and send it out. From receiving the customer's original order to issuing the Chinese order, the whole process takes half an hour to solve, but definitely not 1 hour to solve it, and 1 hour to solve it, definitely not 2 hours to solve it, and so on. The whole process should not exceed 48 hours. If the clerk happens to be taking a break during the period, he will be given an unconditional day off. If the customer's original order is unclear, and the salesman sends an email, but the customer does not reply within 4 hours of working time, the salesman should do two things immediately: first, call the customer and urge the customer Reply in writing as soon as possible; second, report orally to the manager of the foreign trade department and explain the situation. If the manager of the foreign trade department puts forward new suggestions, do it immediately according to the requirements of the manager. In the lower right corner of the Chinese order, the clerk should sign his name by hand, instead of printing his name on the computer. Manual autograph indicates that the salesman has thoroughly reviewed the contents of the order without any mistakes, and also indicates that the salesman has fully assumed full responsibility for the order.

2. Internship content and process book

With the little foreign trade knowledge I learned from school, I started my internship. It has been more than two months so far, and my experience is as follows:

The basic ability that a foreign trade salesman should have The first step: the psychological quality as a business person-remember what should be remembered and forget what should be forgotten. Change what can be changed, accept what can not be changed. Because a business person needs a process from being familiar with the product to accumulating fixed customers, and cannot be deterred by temporary bottlenecks. That is to say, it will take a period of time for foreign trade personnel to really benefit from their work. We should remember that there is no right or wrong in anything, it is an experience; life is just an experience. So how to do it, just do it boldly!

The second step: Be formal and pay attention to details Why should we be formal and pay attention to details? Foreign trade is different from other trades, because of differences in geographical and cultural backgrounds, it requires operators to use a system that has been widely accepted and used . It is the knowledge and norms we have learned in books. From the details of communication, customers will see your work attitude, whether your work is rigorous and whether you can be trusted. How formal and detail-oriented? From the perspective of business personnel, all documents in contact with customers must comply with international practices. They all have their fixed formats and specifications. So try to use formal business letters, formal contract formats, formal sample invoices and other documents. In actual operation, do it from the following aspects:

1. Respond to customers using formal business letter format.

2. Use proper signature format on every letter

3. Try to improve your English

Writing skills. Use correct, concise language.

4. Use commonly used fonts and font sizes. If the company stipulates, use the font, font size and color specified by the company. 5. Do not use informal abbreviations. Such as: asap. 6. Standardize the use of English capitalization. Do not use all caps to make it easier for customers to read 7. Respect customers and use polite language. Do not use business taboo or too vulgar language.

Step 3: Familiarize yourself with the product Can a business person who is not even familiar with the product sell the product to the customer? Will he win the trust of the customer? Familiarize yourself with the product from the following aspects:

1. Go to the production workshop and sample production department, or communicate with the person in charge of the factory and compare the obtained information. On the one hand, you can understand the production process, on the other hand, you can have a comprehensive understanding of product-related knowledge.

2. If you are taking over the work of the previous salesperson, sorting out the letters that you have communicated with customers before will let you know a lot about the product.

3. If you don't understand, you must ask. Because since the customer dares to place an order, it means that he still has a certain understanding of the product, and even said he knows it very well. And what you have to do is to be more professional than him, because you want to sell your products to him. It is the most unwise move to treat customers as fools.

4. If there are other business people, create opportunities for you to become friends. If he is willing to help you, you can save a lot of time and energy.

5. Be caring. Organize the product-related knowledge in the daily order follow-up process into documents and keep them in mind. For the company's product knowledge, see the parameter standards for leather stationery and leather products.

Step 4: Make statistics and summaries on the letters at hand, and classify them into several categories:

1. Letter of establishment of business relationship The main content of such a letter is to introduce the situation of the company, express the intention to establish business relationship and the scope of business of the customer. Reply method: Thank the customer for their attention to the company, briefly introduce the company's services, reflect the company's strength, and guide customers to try the services provided by the company.

2. Inquiry letters for major categories of products The customer's intentions in this type of letter are more obvious-what type of product does he need, what is the purpose of it, etc. At this time, recommend some products to customers in a targeted manner and cooperate with customers to understand more comprehensive products. It mainly focuses on reflecting the professionalism of the enterprise in these products and services. Because you want to recommend products, it is essential to involve product images. What kind of product image is the most suitable?

1) Product image specifications (single product): the size (calculated on the longest side) should not exceed 24CM, and the resolution should be 72-100 DPI. At this time, the image size should be within 200K. In this way, the product picture is clear and the volume is not large. Sending via e-mail is also convenient. If multiple products are on one picture, the size should not exceed 24CM, and the resolution should be 100DPI. The image size is around 400K. This involves some simple image processing knowledge. It is introduced in the introductory tutorial of PHOTOSHOP. Search the Internet or buy a book in a bookstore to learn.

2) The size of a single email should not exceed 800K. Preferably within 600K. This makes it easier for customers to receive emails. If it exceeds 800K, it can be sent in multiple letters.

3) Product pictures must give customers a direct impression and allow customers to clearly understand all details of the product. Our products must have a picture of the product when it is closed and when it is opened. If there are additional accessories, they must be attached separately. For accessories not included in the quotation, it is best to attach pictures separately.

4) The product pictures used by business personnel must be clear and can truly reflect the indispensable factors such as product color, structure, accessories and other styles. Therefore, the product is required to use the positive film when shooting. The cost of positive film shooting is not expensive. There are two types of positive films: #120 and #135. Generally, 120 is the main one. For smaller products (such as wallets, etc.), it is more cost-effective to shoot at 135 for cost control. #120: 50 yuan/piece, #135: 30 yuan/piece. Approximate value, please confirm with the shooting company for details.

3. Inquiry for single or several product styles. This kind of product inquiry is relatively targeted, and the customer has already locked the target on a specific product.