I entered a logistics company for an internship. During this internship, I also have a better understanding of the logistics industry and what I can do. I have also accumulated some experience through the internship, and I am more confident in the future. got a foothold.
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1. Internship purpose
Taking advantage of an opportunity of internship can also allow us to know the society, understand what is going on at work, and which aspects of ourselves need to be improved. Some problems that have not been noticed before have appeared, and we must solve them to let ourselves Can go to the society more calmly to do a good job.
2. Internship content
In this internship, I mainly do customer service work, answering customers' calls, helping them check their files, and dealing with problems. I have delivered things and received couriers, but in fact, I don’t have much contact with the courier company, and I have never contacted the logistics company in normal times, so it can be said that there is no foundation, but when we start coming in, the leader will not let us start. Just do things, but give us a few days of training to get familiar with the work process, understand what to do, how to communicate with customers, and what aspects to pay attention to. After training, when I enter the post, I will only communicate with customers according to the script, and even some problems that I have not encountered, there is no solution, but as the work continues, gradually I I have also mastered some methods. Only when I have my own views on this job and know how to do it can I do it well. In my work, I also realized that I didn’t realize that I actually have my own communication skills. Compared with other colleagues, I actually have my own advantages. I also use it well and get affirmation. I help customers solve problems and accumulate more experience.
3. Internship experience
After finishing the internship of customer service, I also feel very deeply. Although this is a basic position, it is also exposed to all aspects of the logistics industry. It is not only necessary to communicate with customers, but also to communicate with couriers and various parties on the way of logistics. The staff have to communicate with each other to help customers deal with problems and understand the situation clearly, and to do this job well, they need to have a lot of abilities. It may be easy to do, but to satisfy customers and not be complained, even Eliminating some bad influences requires certain methods and skills, and it also requires continuous accumulation of experience, so that you can calmly face and deal with any problems and situations you encounter. Work is also very different from studying at school. There are also tasks required every day. How to do it, how many customer problems to solve, and how the evaluation is. At the end of the day, I was very tired at the beginning , It’s better now, but I also understand that compared with the ease of studying, I have to pay a lot at work. But I am also grateful for this job, which allows me to have an idea about the path I want to take in the future, and I will walk it more confidently.
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