Hotel staff work summary ppt model essay

Dear XX hello!

20xx is coming to an end, under the careful care and guidance of the leaders, with the help and encouragement of colleagues, through their own unremitting efforts, in the work Some achievements have been made, but there are still many shortcomings. With the strong support of relevant departments and the joint efforts of every member of the Network Department, I have earnestly fulfilled my duties. Facing the front-line workers: "We are just ordinary repairmen and our waiters. It is our bounden duty to eliminate faults in time, otherwise it is our dereliction of duty. We will try our best to do it: rush to the scene immediately for big and small faults; ;Troubleshooting on the same day does not stay overnight; Troubleshooting is like putting out a fire; Be a good computer network "110"."

Below, I will summarize the work of the network department in 2019 from several aspects:

1. Responsible for hotel management system, program-controlled telephone system, group membership card system, broadband Internet access, background music system, multimedia system, door lock and access control system , Public Security System, Wireless Ordering System, WIFI Network, Personnel Attendance System, Financial Invoicing System, Website Information Maintenance, Surveillance Video Backup and Recording, Banquet and Conference Camera, Hotel Channel Play, Cable TV Network and Overseas Program Transmission, Switch, Maintenance of routers, information machine network equipment, night audit work, hotel office and guest computers and multiple printers, a la carte pda. At the same time, data modification, deletion, and backup of major systems are done every day to ensure normal operation.

2. Completed the trial operation of the Group's wine management system XX store and XX network, and shared the signing words and customer history data. After being stable and mature, it will be further promoted to other stores.

3. Completed the application to the Science and Technology Bureau for a subsidy of 150,000 yuan in the name of XX store for OA information system research and development funding support, and the funds have been transferred to XX store company Account, the entire project passed the expert review in October and has been successfully completed.

4. In the name of XX Hotel, apply to the Science and Technology Bureau for the R&D support of hotel management system networking. The financial estimate is about 350,000 yuan. The research and development materials of the project have passed the pre-assessment of the Science and Technology Bureau, the Finance Bureau, and the XX Sub-district Office. And go to the network computer room to check it on the spot.

5. Completed the group purchase price entry system, which is convenient for each store to compare prices, shop around and control costs.

6. Completed the installation and commissioning of video conferencing system equipment in XX branches of the group. According to the last group moon cake commendation and summary meeting, the first trial effect was good.

7. Solve the latest signal upgrade of XX hotel's wireless WIFI and a la carte signals, and replace old and new equipment. Post debugging.

8. Solve overseas English channels such as CNN, HBO, ESPN, NHK, DISCOVERY, etc.

9. Assist in solving problems such as XX personnel salary software installation, computer troubleshooting, live broadcast system debugging, etc.

Some technical questions.

Facing the new year, the work plan is as follows:

1. Update and maintenance of hotel management software system

Keep abreast of the items that need to be updated by each department (such as: menu prices, wine prices, house prices, etc.), and update them in real time to ensure that the hotel management software up to date. For the problems of hotel management software reported by various departments, real-time tracking and maintenance are given to ensure the normal operation of the entire hotel management software.

Regularly inspect, clean and maintain all kinds of equipment within the jurisdiction, and timely eliminate the difficult and sudden software failures that occur during the operation of the system.

2. Release of multimedia update information and daily maintenance

The multimedia system regularly updates the weather forecast, exchange rate data and promotional content every day. Do a good job in the night review work every day. All computer operating system anti-virus software and system patch update work, strive to keep the system of each computer up to date. Solve the difficult problems encountered in the process of using the computer for the guests.

3. Maintenance of hotel computer hardware facilities and handling of overseas program viewing licenses

Real-time maintenance for the failures of hotel computers, printers, PDAs, wireless APs, network switching hardware equipment, etc., to ensure the normal operation of all departments of the hotel. Improve the materials, cooperate with the radio and television to submit materials to the relevant municipal and provincial units, and obtain the viewing license as soon as possible, and legally receive overseas English programs.

4. Surveillance video backup recording, banquet and meeting video recording, hotel channel broadcasting work

Actively cooperate with the security department to do a good job of backup and recording of surveillance video. For various events, banquets and conferences in the hotel, do a good job in video broadcasting and recording them into discs. Do a good job of LED live broadcast display content. Increase the attractiveness of hotel banquet booking guests and increase the number of banquet and meeting receptions. Do a good job in the promotion of the hotel's own channels and movie channels. Update the latest movie programs in time to provide guests with quality services.

V. Group website revision and chain store website construction

With the development of the company and the changes of the times, the existing website can no longer meet the needs of the company. Brand image, so in the new year, we will take this work as the top priority to improve. The group website, more than a dozen branch websites, real estate including the newly opened hotels and other industries have been re-planned and constructed to get rid of the old traditional website model in the past and show a new corporate image; display it in front of customers with a new look to enhance competitiveness; The progress of the entire project has entered the mid-term stage, and the program framework, text, pictures, and videos are all being sorted out and produced. The workload is very heavy, and the new version is estimated to take four to five months to complete. Recently, a team of group correspondents has been established to solve the problem of poor information communication in each branch of the group! The list of correspondents in each store is being compiled and will play a very important role in updating website information in the future.

Thanks for the strong support of the group leaders!

6. Science and technology financial subsidy support projects and hotel internal office paperless

It is planned to build XX hotel OA mail system; internal document study, department contact and approval will be paperless.

7. Wine management system

Collecting the world-renowned hotel management software suitable for XX Hotel Group. All stores are interconnected and share information to meet the needs of the group's rapid development.

8. Keep communication with telecom operators, software and hardware companies

Keep in touch with China Mobile, China Telecom, Railcom, Internet companies, software and hardware manufacturers, and debug the stability of the wired and wireless network of the entire hotel. Improve network quality. Understand the introduction of some of the latest technology into hotel management to ensure the normal operation of the Internet. Solve the problem that XX Hotel does not have a wireless network, and is negotiating with China Mobile, and strives for the mobile company to set it up for free.

9. Staff training and standardized management

The employees of this department are strictly managed according to the company's regulations, and all sensitive data are required to be kept strictly confidential. Make detailed records of all maintenance and telephone calls required by the on-duty personnel, and write down the maintenance process in detail, so that regular discussions can be held, and the work experience among employees can be exchanged and shared. A good atmosphere of learning, working, and improving to ensure that you can use it freely in your work. Supervise and urge employees of various departments to use various types of equipment correctly, correct their illegal operation behaviors, and provide them with guidance and training. Ensure that employees in various departments use various software systems correctly and efficiently.

Facing the current management work of the Network Department, I will treat unusual things with a normal heart. Since I worked in the network information system, I have changed from an ordinary employee to a "soldier", no matter what position I am in, I have asked myself to be a person first, and then do things, and I have never dared to slack off in the slightest. I will redouble my efforts to study computer information technology management and business knowledge, be proactive, carry forward achievements, correct mistakes, and do my best for our "XX Hotel Group".

Network Department: XX

December 30, 20xx

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