In 20xx, according to the detailed management of the building, the "inspection, layout and construction" activity plan will be implemented in order to effectively promote the in-depth development of the "management innovation year" activities. Combined with the actual situation of this department, the following work has been done.
1. Basic information According to the unified requirements of the building, a meeting is held to convey the spirit and formulate an activity plan based on the actual situation.
Campaign across the board. At present, more than ten problems have been investigated and revealed, mainly because employees are lax and not serious during their work. Through ideological education and perfecting the system, the problem can be fundamentally solved.
2. Development situation (1) According to the actual situation of the department, check the problems from the following aspects
1. In terms of system, the pa department is one of the newly established departments after the renovation of the building. It is mainly responsible for all public areas in the building, as well as marble and carpet Regular cleaning and maintenance work, so that every customer who enters the building has a fresh and beautiful feeling.
Although the cleaning and maintenance of public areas cannot directly produce economic benefits, this work attracts the attention of the world, has high requirements, great influence, and has great impact on the value of the hotel's main products. The embodiment plays a role that cannot be ignored. Internet public areas are different from guest rooms and restaurants. The decoration and layout of each area are quite different. The characteristics of passenger flow activities are different, it is difficult to control, the scope is wide, the area is scattered, the cleaning and maintenance work is demanding, and it involves a wide range of areas. Some hygienic corners are cleaned periodically. We have made some weekly plans, monthly plans, quarterly plans, annual plans, etc. accordingly. According to these plans, our work is carried out in an orderly manner.
2. Management
At the beginning of the year, the business target assigned by the group company for us was a balance of income and expenditure, but in 20xx, the bureau made up for our losses of 37xxxx. This year we are required to To complete the turnover of 150xxxx, as our departmental building, we only gave the loss control index, but as building staff, we must think about the building, and work hard on cost control and external income generation.
Management comes from practice, go deep into the grassroots and work with employees, arrange work and rest time and work procedures reasonably, and constantly solve some management problems Get a fundamental solution.
(2) Found problems and root causes
1. System aspect
After going deep into the grassroots, I gradually discovered that some systems were not perfect and not perfect. Some lack systems, such as employees using elevators, asking for leave and assessment, etc.
2. Thought
Some employees are backward in thinking, do not work actively, show passive sabotage, and some have lax thinking and weak sense of responsibility.
(3) Take corrective measures for the root cause of the problem
1. Revision system
After going deep into the grassroots, some problems were found, and the foreman re-researched and revised the unreasonable system. For example, in terms of hall sanitation, there are many systems such as increasing the number of cleanings in areas where guests walk frequently and minimizing working hours.
2. Carry out training
Use one hour every Monday afternoon to summarize the work of the week and the focus of work for the next week, and at the same time train employees according to the training plan, If there are new employees, it is necessary to arrange reasonable training for the new employees, and the foreman will personally lead the shift.
3. Strengthen assessment and inspection
The foreman makes a summary before and after the shift, and records the daily inspection
Contents should be summarized every month, and points will be deducted from each employee according to the assessment rules in the employee grade assessment every month and recorded in the personal file .
Third, the actual effect
Through the activities, the mental outlook of employees has been improved, and they understand the truth of "do not work hard today, but work hard to find a job tomorrow". It has greatly improved the enthusiasm of employees, fully understood the importance of their own work, dedicated themselves to their work, established a customer-oriented service concept, and established a sense of responsibility as a master.
Fourth, the next step
Continue to investigate and rectify, conduct research and discussion on new issues, and formulate a practical system, so as to better complete the various tasks assigned by the superior work tasks.
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