In 20xx, under the correct leadership of the hotel manager department, with the strong support of various departments, the office will follow the work plan formulated at the beginning of the year to lead the manager department Serving with various departments as the fundamental principle, actively carrying out work, summarizing the main work in the past year as follows:
1. Comprehensive coordination
Timely upload and distribute various work tasks of the managerial department, coordinate various problems in the communication tasks, and timely feedback the implementation of the work to the managerial department . Do a good job in the connection and connection of the hotel's outreach business units, and complete the submission of reports from the Tourism Bureau, Investigation Bureau, Health Bureau and other units on time. All summaries, speeches, employee files, systems, etc. of the hotel are classified and archived.
Second, vehicle management
First of all, it ensures the safe use of the vehicle by the leaders of the managerial department and the personnel of various departments, and regularly repairs and maintains the vehicle to achieve disease-free vehicle operation and no The dangerous car runs. Timely clean up the vehicle sanitation to make the vehicle clean and comfortable. Strictly evaluate the fuel consumption per 100 kilometers. The fuel consumption and mileage are unified. The refueling and maintenance of the vehicle are managed by at least 2 people at the same time, and all bad things are eliminated. loophole.
3. Warehouse management
Reasonable storage was carried out in accordance with the requirements of warehouse material storage, and the daily settlement and monthly settlement were achieved. Strict inspection was carried out on the purchased raw materials, and the Passed the acceptance check, classified and stored the purchased raw materials, carried out regular defrosting of the cold storage in the warehouse, and regularly took inventory of the warehouse materials, so that the accounts were in line with the goods.
Fourth, work discipline and study
Actively participated in various learning activities organized by the hotel, involving the materials prepared by the office, and carefully searched and prepared carefully. The employees of the department took study notes as required, and applied what they had learned through mutual discussion and research. In the learning activities organized by the department, I carefully studied the rules and regulations of the hotel, and required the employees of the department to strictly abide by the rules and regulations.
V. Work next year, focus on several aspects
1. Novelty of service work
Service function is the top priority of office work. In order to do a good job in various service work, service work must achieve three major changes:
One is to change from passive service to active service. Office work is sudden, accidental, and passive. Therefore, when dealing with various tasks, it is necessary to plan ahead and increase the initiative of the work with the advancement and predictability of the work.
The second is to realize the transformation from single service to comprehensive service and advanced service. The service of the office should strengthen the comprehensiveness and advanced nature of the service.
The third is to realize the transformation from general service to high-quality service and boutique service. Adhere to the service as the "vocation" and serve the managerial department and various departments with enthusiasm.
2. Self-study regularly
Office staff should first strengthen their study of politics and business, and establish a correct outlook on life and values. Strengthen business learning, which involves the business knowledge required for the work itself, such as document writing knowledge, driving theory knowledge and other related content, which should be learned and practiced frequently in spare time. Only through planned, targeted, and measured learning can the political quality and professional ability of office personnel be improved, and the work can be done well.
3. File and report management standardization
The classification and archiving of files is an important task in the office. According to the requirements of the file work, further establish and standardize the classified files to improve the efficiency of file inspection , Work hard to serve the hotel and serve the employees. Do a good job in the preparation and filing of various inspection and evaluation materials in a timely manner. Conscientiously and carefully do a good job in the statistics and checking of various reports and figures from the Tourism Bureau, Investigation Bureau, Health Bureau, etc., submit them in time, and file them in a unified manner.
4. Institutionalization of official vehicles
Strengthen hotel vehicle management, rationally arrange vehicles, save use costs, increase use efficiency, and use new management methods to institutionalize hotel vehicles , Normalization direction.
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