In XX, in order to strengthen medical care and improve the professional and technical level of hospital nurses, this year's work should focus on service quality, closely focus on hospital development, take patients as the center, and improve the service concept at work. Continuous innovation, improve social responsibility, and people's satisfaction. Now all the nursing staff of the xx department have formulated the xx year nursing work plan as follows;
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1. Take the patient as the center, advocate humanized service, strengthen nurse-patient communication, improve patient satisfaction, and avoid nursing disputes.
1. Establish health education prescriptions, issue nurse-patient contact cards, hold work break seminars every month, solicit opinions from patients and their families, and praise and criticize nurses with good or bad service quality.
2. Strengthen the education of service awareness, improve the concept of humanized and active service, and take the basic nursing day on Tuesday plus the health education day, and do education guidance and safety precautions for each shift at any time.
3. The nurse in charge receives the patients sincerely, sends the patients to the bedside, and actively conducts health education for the patients entering and leaving the hospital.
Second, strengthen nursing safety management, improve nursing risk prevention measures, effectively avoid nursing risks, and provide patients with high-quality, safe and orderly nursing services.
1. Further standardize the writing of nursing documents, reduce potential safety hazards, pay attention to the problems existing in nursing documents at the current stage, and record "objective, true, accurate, timely and complete" to avoid irregular writing, such as typos, unclear corrections, inconsistencies, and The doctor's records are not uniform, etc., so that the nursing documents are standardized and standardized.
2. Implement various rules and regulations, conduct regular and irregular inspections, supervise in place, and have supervision and inspection records.
3. Strengthen the care of key patients: such as surgical patients, critically ill patients, and elderly patients, take the above-mentioned patients as the focus of discussion during the morning meeting or shift change, evaluate the existing and potential risks of the patients, and reach a consensus , Caused the attention of each class.
4. Strengthen key management: such as the handover of seriously ill patients, pressure sore prevention, blood transfusion, special medication, patient pipeline management, and assessment of patients' existing and potential risks.
5. Continuously strengthen nursing safety education, take safe nursing as one of the routine topics of nurses' regular meetings every Friday, promptly remind unsafe factors in the work, and propose rectification measures, discuss and learn from nursing mistakes inside and outside the hospital, so that nursing Personnel fully understand error factors, new situations, and new features, learn lessons from them, and keep the safety alarm bells ringing.
6. Strengthen the risk management of key links, such as night shifts, middle shifts, and holidays. Implement the apn scheduling and flexible scheduling system to reduce the frequency of handovers, reduce loopholes in the work, reasonably match young nurses and old nurses on duty, and pay attention to cultivating the independent spirit of nurses when they are on duty independently.
7. Management of key employees: such as intern nurses, rotating nurses and new nurses, etc., educate them on legal awareness, improve their anti-risk awareness and ability, and make students understand that only under the guidance or supervision of the teaching teacher can they Patient care. At the same time, nurses with clinical experience, strong sense of responsibility and qualified nurses are appointed as teachers to train students' communication skills and clinical operation skills.
8. Improve the nursing emergency risk plan, pay attention to cultivating the emergency response ability of nurses in daily work, and do retrospective evaluation for each emergency work, such as blood transfusion, infusion reaction, special liquid, drug leakage, sudden power failure, etc., from which Learn lessons to improve nurses' ability to respond to emergencies.
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