Bank clerk internship report ppt sample

Banking service etiquette internship: Improving service quality is mainly manifested in the fact that all employees of the bank must put forward higher standards and stricter requirements for themselves on the basis of doing their jobs well, so that they can provide customers with better service. The quality of various services has been "improved to a higher level".

Listening to the lectures on this lecture has benefited me a lot. Talking with people is everywhere in daily life. Being a well-educated person will be respected. In the lectures, "talking to people", In the etiquette of "answering the phone", we should change it if we have it, and encourage it if we don't have it. Conversation is an art, which is about every detail. a habit of my own.

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Be sure to pay attention to the way and method when communicating. Private space cannot be easily entered. In normal interpersonal communication, an appropriate interpersonal relationship should be maintained on the premise of not infringing on the private space according to the identities and relationships of both parties. In the process of communication, you should put yourself in the shoes of others and think differently. When communicating with the other party, you should not satirize, sarcasm, ridicule, confront and hurt the other party; Express opinions; don't ignore the emotions and feelings of the other party; fully respect the other party and put yourself in their shoes. And learn to listen in the communication, so that you can give more feedback to the information in the communication. It is best to communicate with superiors: find out the intentions of the superior with sympathy; make records, grasp the key points, and divide general matters into several steps; when working with colleagues, you should be able to empathize , Find out the needs of the collaborators, and ask them in concise and easy-to-understand language whether they can hear clearly, and if there are any questions. The key to effective communication is: deal with the mood first, and then deal with the matter; and emphasize the key points; two-way communication; build sympathy and trust.

Let’s understand fundamentally what service etiquette is and why service etiquette is important. Simply put, service etiquette is to respect others and respect yourself. With the increasing development of society, consumers no longer only pursue the quality of goods, but pay more attention to the quality of services. Therefore, under the premise of ensuring the quality of the products, only by continuously improving the service level can we stand at the peak of the tide of the market economy. During this training process, we focused on service etiquette and professional quality, including meeting etiquette, telephone etiquette, office etiquette, meeting reception, and service attitude. The importance and necessity of service etiquette in daily work. The training has been highly appraised and recognized by everyone. Each of our employees knows the most basic etiquette, but in the specific reception service work, either we have forgotten the etiquette, or the etiquette is not in place, or cannot be clearly expressed. In this training, the teachers taught: learn to praise and discover the advantages of others, learn to listen and smile; learn to dress solemnly, behave well, and show professional taste; Miss good customers; enhance professional credibility, win customers' trust, increase customers; look at things with an inclusive attitude, and enhance the bank's public image by shaping personal professional image. In short, we must try to make our etiquette and good service leave a good impression on customers.

In order to effectively standardize service behaviors, we must follow the service etiquette requirements mentioned in the training, and strive to make our standardized services a habit, to achieve standardization and regularization, and to provide customers with quality services while reflecting the value of our own services and demonstrating the value of our own services. Good personal cultivation, through personal professional image and demeanor, coupled with thoughtful service, can enhance the bank image perceived by customers. Statistical SAS Internship: Using statistical knowledge to predict the development trend of an enterprise or company, first collect data, then organize the data, and finally analyze the data.

Data collection There are usually three ways to collect data: comprehensive observation, sampling observation and arranging specific experiments. Comprehensive observation, also known as census, is to observe each individual in the population and measure the required indicators. Sampling, also known as spot check, refers to taking a part from the population and measuring its related index values.

The research content in this area constitutes a branch of mathematical statistics, also known as sampling survey. In addition, specific experiments are arranged to collect data. These specific experiments need to be representative and make the data easy to analyze. The mathematical problems contained in this constitute another branch of mathematical statistics, that is, the content of experimental design. The purpose of data curation is to extract useful information contained in the data. One form is to develop appropriate graphs, such as scatterplots, to reflect rough regularities or general trends implicit in the data. Another form is to calculate a number of digital features, which are used to describe the properties of some aspects of the sample, such as simple descriptive statistics such as sample mean and sample variance. Statistical inference Statistical inference refers to making certain conclusions about the overall distribution based on the overall model and samples drawn from the overall population. The collection and integration of data is a necessary preparation for statistical inference, which is the main task of mathematical statistics. Statistical prediction The object of statistical prediction refers to the value obtained by a random variable at a certain time in the future, or the value that will be obtained when the variable is assumed to be observed under certain conditions, for example, predicting the market sales of a product in the next three years Quantities, the height, weight, etc. of a ten-year-old boy three years later.

Statistical decision-making is based on the statistical inferences or predictions made, and an action plan formulated in consideration of the consequences of actions, the purpose of which is to minimize the loss as much as possible, or to analyze mathematical statistics by analyzing the meaning and role of mathematical statistics in objective reality It is necessary to apply mathematical theories and methods to analyze and organize random data, make inferences about the problems under investigation, and provide corresponding facts and theoretical basis for decision-making and action.

Steps for Solving Real Problems Using Mathematical Statistical Methods When using mathematical statistical methods to solve a practical problem, there are generally several steps: building a mathematical model, collecting and organizing data, making statistical inferences, predictions, and decision-making. These links cannot be completely separated, and they do not necessarily follow this order, and sometimes they overlap each other. The selection and establishment of a data model is based on mathematical statistics. The model refers to a certain assumption about the population under study, and generally specifies a certain type for the population distribution. Modeling is based on knowledge of probability, expertise on the problem under study, previous experience, and samples drawn from a population.

Data collection There are usually three ways to collect data: comprehensive observation, sampling observation and arranging specific experiments. Comprehensive observation, also known as census, is to observe each individual in the population and measure the required indicators. Sampling, also known as spot check, refers to taking a part from the population and measuring its related index values.

The research content in this area constitutes a branch of mathematical statistics, also known as sampling survey. In addition, specific experiments are arranged to collect data. These specific experiments need to be representative and make the data easy to analyze. The mathematical problems contained in this constitute another branch of mathematical statistics, that is, the content of experimental design. Data curation The purpose of data curation is to extract the useful information contained in the data. One form is to develop appropriate graphs, such as scatterplots, to reflect rough regularities or general trends implicit in the data. Another form is to calculate a number of digital features, which are used to describe the properties of some aspects of the sample, such as simple descriptive statistics such as sample mean and sample variance. Statistical inference Statistical inference refers to making certain conclusions about the overall distribution based on the overall model and samples drawn from the overall population. The collection and integration of data is a necessary preparation for statistical inference, which is the main task of mathematical statistics. Statistical prediction The object of statistical prediction refers to the value obtained by a random variable at a certain time in the future, or the value that will be obtained when the variable is assumed to be observed under certain conditions, for example, predicting the market sales of a product in the next three years Quantities, the height, weight, etc. of a ten-year-old boy three years later.

Statistical decision-making is an action plan based on statistical inferences or predictions made, taking into account the consequences of actions, and its purpose is to minimize losses as much as possible.

Futures Internship: Futures training has been fruitful. Not only to master the basic trading knowledge, but also to learn a new attitude towards life.

The synonym of small and big is speculation. When thinking of speculation, most people have a negative impression of it, and even despise it. In the current market economy tide, almost 100% of people want to make money. Think about it, work hard, but the fact is that some people did make money, while others lost money. Objectively speaking, this is a very normal thing. The People's Bank of China only prints so many banknotes. Let’s analyze carefully, how do those who make money make money? Is it a gift from God? How do people who lose money make money? Is it God’s punishment? broad. Therefore, small speculation is not something that everyone can do and grasp at once.

Futures trading is the last such field. Here, with modest investments, one can increase one's wealth massively. Not surprisingly, while many fail, many try anyway. Not surprisingly, many losers blame the challenge rather than their own mistakes. Not surprisingly, successful people are often beset by risk. At the same time, it is no surprise that very few people understand futures. Like any other new field, ignorance is scary, tricky, and frightening. Like most new fields, the challenges of trading futures are formidable and fraught with risk. For these reasons, a lot of dogma has arisen about futures trading: you have to be extraordinary; you have to be lucky; you have to be professional; you have to be a gambler; These dogmas are false. But these dogmas are often used as excuses and excuses by those who fail in futures trading for various reasons, some of which are not personal. Maybe these people lack focus or lack sufficient analytical skills; maybe they lack an easily adjustable personality, a mature temperament or some business training. Others fail because they lack sufficient capital; while capital is important, it is not the root cause of individual trading failures.

Success in futures trading depends on an individual's ability to identify and analyze salient facts and statistics in order to arrive at a rational view of the median or final price of a given product. In short, it depends on the ability to correctly measure supply and demand. Since it takes years of study and practice to become fully acquainted with all the principles, rules, variables, and exceptions to successful futures trading, it is impossible to explore these issues in great depth. As an accountant, we not only need to master various accounting theoretical knowledge proficiently, but also need us to master some accounting post skills, which has far-reaching significance for our future study and work!

Money counting practice: Before learning, I was always envious when I saw people counting money quickly and accurately every time I went to the bank to do business. I think I must learn the basic skills of counting money well, because in actual operation, the speed of counting money directly affects the customer's perception of your personal and even the entire unit's image.

Counting banknotes may seem simple, but it is actually a very scientific and regular business skill. It must have a sense of rhythm, and must grasp the relationship between accuracy and speed. It must be in harmony with the eyes, hands, and heart. Every link must be carefully studied. , Think carefully! But after a long time, you will feel that every day is the same, repeating itself again and again, which is really boring. Moreover, I was inexperienced at the time, and my grades could not improve, so I gradually lost my enthusiasm for counting money. Once I accidentally saw such a story on the Internet: You are given a piece of paper big enough, all you have to do is to repeat this action: fold in half, keep folding in half. When you fold this piece of paper in half 51 times, the thickness achieved is not as thick as a refrigerator or as high as a two-story building, nor is it the distance from Qingtian to Beijing, but the thickness is close to the distance from the earth to the sun . That's right, it's such a simple action, doesn't it make you feel like a miracle? Why do you see such an amazing result when you see it repeated without distinction? In other words, this seemingly "sudden" What is the foundation of success? Origami is not for repeating over and over again, but to achieve the thickness of the distance from the sun to the earth. Being down-to-earth is not just to advance step by step, but to continuously achieve goals and further create goals. And counting money is like this, we need to practice repeatedly, and there will always be a breakthrough in the end.

Off-campus internship: learning is like sailing against the current, if you don’t advance, you will fall back. In this challenging and competitive learning society, the survival of the fittest is the way to go. I have made a corresponding summary of my money counting experience, and I hope that more people can devote their enthusiasm to learning business skills.

I know that my future is not a dream, and I also know that the road ahead is not smooth, and the road ahead is full of financial risks and thorns. We have not flinched, we have created a learning organization, insisted on advancing with the times, forging ahead bravely, never turning back; I will not bow my head, strive to be an expert employee to overcome difficulties and strive to be the first. Perhaps an ordinary post cannot make us famous in history, but we also reap the joy from success and accumulate a lot of growth through dedication.

Because there are various problems encountered in the work, not every situation can be grasped. At this time, if you want to do a good job, you must have a good learning ability, and master the corresponding skills through continuous learning to solve every problem encountered in the work. This ability to learn, on the one hand, comes from learning from the masters and from people with rich work experience. On the other hand, it is the ability of self-study. Without the help of others, you can work hard and find relevant ways to solve problems. Secondly, good interpersonal relationship is the guarantee for our smooth work. In the work, it is not just the work between colleagues, but also includes many small details, and more importantly, the communication with others. Therefore, we must master the communication principles and social etiquette among colleagues. This is what we usually pay attention to. In this regard, I have benefited from the long-term exercise in the school's student union, which has enabled me to have a relatively harmonious interpersonal relationship and create a good interpersonal atmosphere for smooth work. In addition, I also have many shortcomings in my work. For example: lack of practical experience, lack of mastery of relevant industry standards, etc. Therefore, I often remind myself not to be afraid of suffering or tiredness, to strengthen practice while mastering solid theoretical knowledge, and to integrate theory with practice. On the other hand, we must continue to strengthen learning and learn new knowledge. Through this graduation internship, I applied the theoretical knowledge I learned in school to social practice. On the one hand, consolidate the knowledge learned and improve the ability to deal with practical problems. On the other hand, prepare for the smooth graduation project and prepare for your smooth integration with the society. Graduation internship is a transition from school to society. It makes preparations for us to go out of the campus smoothly, go to the society, serve the country and serve the people better.